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Royal Aloha Vacation Club Merger FAQ

Q: How does the conversion to VI Resorts membership work?
A: There is no cost to you. Based upon your ownership at RAVC, your weeks will equate to VI Points. A one-bedroom week receives 105 VI Points and a two-bedroom week receives 130 VI Points per week annually in perpetuity. You will receive a contract package from VI Resorts early in October, which will have all the details.

Q: Who can I contact if I have questions?
A: If you have questions, call (800)621-2403 or email inforequest@viresorts.com. We are here to answer all your questions and facilitate a smooth transition.

Q: How can I be assured that my VI timeshare is secure?
A: VI units are held in a debt-free real estate trust for the benefit of all VI members, which ensures the security of a VI membership. As new contracts are sold, additional units will be added at new or existing resort locations to maintain a balance between VI contracts and units in the program. All VI units are protected against any encumbrance, sale, or attachment of the units by creditors of VI or VI’s developer.

Q: What about future reservations I’ve already made?
A: Regardless of whether you convert to VI Resorts or not,

  • All current reservations you have will be honored.
  • All your unexpired accumulated RAVC weeks will be honored.
  • All exchange reservations you currently have will be honored.

Q: What will happen to the current RAVC “Hawaii Reservation Rule”?
A: The current RAVC Hawaii reservation rule will go away, however VI has a special reservation window that is available ONLY to RAVC members that convert to VI Resorts. It allows for you to make a reservation up to 13 months in advance for the former RAVC locations in Hawaii* for as long as you are a VI member, using the RAVC weeks converted.  (*Aloha Towers, Sky Towers, Kauhale Makai and Keauhou Kona Surf & Racquet Club)

Q: What if I no longer want to be a member of RAVC or VI resorts?
A: You may simply choose not to convert to VI Resorts and your membership will automatically terminate without any cost to you. (VI will still honor any paid reservations and accumulated weeks in your account.)

Q: Will the energy surcharge of $35 1-bedroom / $45 2-bedroom continue?
A: There are no energy fees within VI. Some states require VI to collect a transient occupancy tax on their behalf, such as Hawaii which will continue.

Q: When will my VI membership begin?
A: VI Points are allocated on July 1st. For your convenience, your first allocation of VI Points will be allocated on July 1, 2020 (retroactively). If you would like them to begin on July 1, 2021, simply mark that on your documents. VI operates on a use year that begins on July 1 and ends on June 30 of each year.

Q: How much is the VI maintenance fee
A: The VI operating fund assessment (maintenance fee) is billed per VI points owned – currently at $7.98 (USD) per point. Your VI Annual Operating Fund is billed on July 1st. Owners have the option of paying in full by July 31st (USD) or paying monthly with a 1% finance charge per month. Those choosing the current Use Year will receive a bill after their contract is activated.

Q: How many VI Points do I need to stay in Hawaii?
A: All VI Hawaii properties have the same point values. See the table below for the nightly breakdown based on the size and season.

Hawaii point chart

Q: Will this affect my membership with my exchange company (Interval, RCI, DAE)
A: Your exchange membership will not be affected if you convert to VI Resorts. Your membership will be transferred over automatically upon the return of your contract documents.

Q: Do I still have to check in on Monday and stay 1 week?
A: Built into the flexibility of VI, is the ability to choose any size unit, any season and any length of stay. During the transition of the RAVC properties existing reservations, some locations will begin any day, any length of stay check in on January 1, 2021 and others on July 1, 2021. Please see the individual resort pages, which will be available online after October 15, 2020, for more information.

For online access to VI’s Public Offering Statement, click here.