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Know Before You Go

Papakea - Maui, Hawaii

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Emergency Info

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Renovation/Construction Projects

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Travel Info

Resort Info

Check-in:  Please check-in at the Papakea office in the Papakea resort lobby. For any questions regarding housekeeping or maintenance, please contact the VI check-in office at Valley Isle.

EZ Access Unit: If you have specific accommodation needs due to mobility or accessibility, please contact your Owner Services representative at 1.800.444.6633 to discuss your options. Due to the age and the structure of the building some units are not accessible for guests with mobility issues.

VI Staff:  There are no VI personnel onsite at Papakea; concerns should be directed to the VI staff located at the Valley Isle resort. 

Air Conditioning: The living rooms are equipped with a single room window-affixed air conditioning unit.

Views:  All units have garden views.

WIFI: WIFI internet is available at no cost in all units.

Resort Activities

Pool towels can be checked-out at the VI check-in office located at the Valley Isle Resort

Resort activities and fees are subject to change at any time due to weather conditions, group sizes, interest and/or season. See resort for times and availability at check-in.

Fees/Taxes

Fines: The following fines will be assessed for non-compliance.

Over-occupancy Policy: $50.00 per person, per night. Occupancy limits apply to all ages including infants.

No Pet Policy: $350.00. Pets are not allowed at VI Resorts.

No Smoking Policy: $350.00. Smoking and vaping (tobacco or Cannabis) are not allowed in rooms, on decks, lanais or patio.

Late Check-Out Policy: $25.00. Charged every half hour after check-out time of 11:00am. 

After Hours Safe Lock Out Fee: $200.00

Fees

Accommodations/Lodging Tax: As required by state and local regulations, this nightly tax rate is based on condominium size and season and charged at the current rate upon arrival.

Hawaii accommodation taxes will be increasing by 3% on 02/07/2022.

You can preview the taxes and other reservation cost by clicking on the ‘What will your stay cost in points and dollars?’ found above the resort point chart, or on the resort Availability page by using the link to the ‘Cost Calculator’.

Papakea Resort Fee: The Papakea Association of Apartment Owners (AOAO) collects a resort fee. This fee, applicable to everyone including residents, renters, time share guests, and owners, is in lieu of a parking fee and includes free local calls and free Wi-Fi. Resort fees are common and accepted practices in West Maui and in Hawaii, in general.

Effective July 1, 2016, the fee is $17.00 per night. For stays exceeding 10 nights, the fee will be applied to the first 10 nights of each consecutive 30-day period of the stay. It will be collected at check-out, by the Papakea Front Desk, as it is not a VI fee. 

Lost or damaged pool towels fee: $15.00 

Fax: $1.00 per page to send, $.50 per page to receive

Crib/rollway rental: $5.00 per night