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Know Before You Go

The Clock Tower - Whistler, British Columbia

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Emergency Info

Traveling to Canada from the US

Beginning on August 9, 2021, fully vaccinated U.S. citizens may enter Canada from the United States for discretionary travel (e.g., tourism).  All travelers MUST use the ArriveCAN system to enter their traveler information, including proof of vaccination and proof of negative Covid-19 (PCR) test before arriving in Canada.  For additional information on travel for fully vaccinated U.S. citizens, please see

COVID-19 Testing Required for Canada Entry

Travelers (ages 5 and older), by land or air, must provide negative COVID-19 (PCR) test results taken within 72 hours of their arrival at a land border or their scheduled air departure to Canada. There are no exceptions for travelers who are partially or fully vaccinated.

Traveling to the US from Canada

The United States and Canada have limited non-essential travel at their shared land ports of entry. Land borders are operating at reduced capacity and with limited hours.

COVID-19 Testing Required for U.S. Entry

Travelers (ages 2 and older), by land or air, all entering the United are required to present a negative COVID-19 test, taken within three calendar days of departure. There are no exceptions for travelers who are partially or fully vaccinated. 

There are no local testing facilities in Whistler. Please see Where to get a COVID-19 test in BC (


*** Proof of Vaccination Requirement

By order of the PHO (Provincial Health Officer), proof of vaccination will be required to access some events, services and businesses. Starting September 13 2021, you must have at least one dose of a COVID-19 vaccine. By October 24 2021, you must be fully vaccinated.

The requirement applies to all people 12 years or older:

  • Indoor ticketed concerts, theatre, dance, symphony and sporting events
  • Indoor and outdoor dining at restaurants, pubs and bars
  • Nightclubs and casinos
  • Movie theatres
  • Gyms, pools and recreation facilities
  • Indoor high intensity group exercise
  • Indoor organized gatherings like weddings, parties, conferences, meetings and workshops
  • Indoor organized group recreational classes and activities like pottery and art

Events, businesses and services will ask to see your proof of vaccination and valid government ID. The requirement is in place until January 31, 2022, subject to extension.

For more information, visit:

Renovation/Construction Projects


Travel Info

Winter Road Conditions: Unpredictable weather on Hwy 99 leading to Whistler will cause closures and delays periodically. Check the road conditions at

Border Crossing:  Travel to and from the USA, Mexico and Canada via air requires a valid passport.  For other means of transportation, check the latest requirement at  Cars registered outside of Canada must carry a minimum of $200,000 third party legal liability insurance.  Proof of insurance must be kept in the vehicle at all times. Visitors with rental cars should carry a copy of the rental contract, endorsed for entry into Canada.  Vehicles not registered to the driver require a letter of authorization from the vehicle owner.

Resort Info
COVID-19 Restrictions

If you are a traveler entering Canada REQUIRING a 14-day quarantine, please understand and note:

  • The resort check-in office will close daily at 6:00 pm.
  • You will have no physical contact with VI staff after check-in
  • VI staff will not be able to enter your unit for any reason, other than emergency purpose
  • VI staff will drop off linen and terry, but not perform a mid-stay clean
  • VI staff will remove garbage left outside the unit door, upon request
  • VI staff will not be able to shop, deliver or assist with groceries
Sport Equipment

Currently we have only 6 spots for storing bikes on property.  They are on a first-come-first-serve basis.  The WB/Vail is NOT providing overnight bike storage this year.  Clock Tower cannot be held responsible for damaged equipment stored on or offsite. 

Throughout the Year

Due to the small size of the units and the narrowness of the staircase, large sport equipment (bike, ski, kayaks...) are not allowed in the units. Limited storage is available, for a nominal fee, near the front desk.

After Hour Check-In: Instructions will be posted in the lobby by the closed front desk office door.

We STRONGLY ADVISE you call the resort at (604) 932-4724 during business hours to receive specific and accurate instructions.

Location: The resort is located in the heart of Whistler Village. The restaurants and nightlife in the area can generate a high level of noise.

Resort Access: The Clock Tower does not have ground floor units. There is no elevator and you will encounter numerous stairs throughout the property.

WIFI: Complimentary WIFI is available in your condominium. 

DVD players are in each unit. You are welcome to bring your own DVD's. Currently, there are no video rental stores in Whistler.

Whistler Solid Waste Bylaws    

The Resort Municipality of Whistler (RMOW) is beginning enforcement of its solid waste bylaw by imposing fines to businesses who do not:

  • collect and divert food waste, no longer accepted in garbage bins;
  • implement three-stream waste collection (recycling, compost, and garbage); and
  • prevent contamination of recycling and organic waste.

Whistler’s solid waste bylaw updates support Whistler’s mission of achieving zero waste. Separating organics, which include food scraps, compostable materials, and even yard waste, is one way of keeping waste out of landfill, which is costly to the community and environment.

Any fines imposed on the Clock Tower Resort by the RMOW will soon be passed on to the guests in the form of a garbage fee.

Resort Activities


Fines: The following fines will be assessed for non-compliance.

Over-occupancy policy: $50.00 per person, per night. Occupancy limits apply to all ages including infants.

No pet policy: $350.00. Pets are not allowed at VI Resorts. 

No smoking policy: $350.00. Smoking is not allowed in rooms, decks, lanais or patios.

Late check-out policy: $25.00. Charged every half hour after check-out time of 11:00am.

Noise complaint: $105.00 minimum will be charged for noise complaints if Sea to Sky Security is called


After-hours lock out: $50.00

Room key replacement: $2.00 per key card

Ski lock replacement: $25.00


Parking: The underground parking spaces at the Clock Tower is subject to a parking fee of $10.00 per night, plus taxes. The fee will be collected upon check-in by the resort staff. With 10 parking stalls for 15 units, the parking spots are assigned on a first-come first paid basis. There is a 6'7 height limit. No reservations will be accepted.

Limited public parking is available ¼ mile away and can cost up to $36.00/ 24 hours. There is no free overnight parking during peak season.

One convenient option would be the Vancouver-Whistler shuttle. Tourism Whistler recommends Pacific Coach Lines. For information and reservations visit the official Whistler website or call 1-800-944-7853.

Bike storage: Clock Tower bike storage will hold 6 bikes, 4 hanging and 2 below. Bikes are not allowed in the units. A $2/day fee per bike will be collected. The storage spots are assigned on a first-paid, first-served basis. No reservations will be accepted.

Onsite charges at VI Managed resorts in Canada: All payments taken at VI managed resorts in Canada (Clock Tower, Rosewood, Royal Victoria Suites, and Pinnacle Lodge), are processed in Canadian currency. These charges include applicable taxes and incidentals (including food and beverage fees at Rosewood and Pinnacle Lodge).

Taxes: All reservations made for travel to VI Resorts in Canada will be charged Canada’s (PST/GST) tax. Taxes for reservations to non-VI managed resorts, including VI at Rosedale on Robson, will be added to members account and billed after travel.

You can preview the taxes and other reservation cost by clicking on the ‘What will your stay cost in points and dollars?’ found above the resort point chart, or on the resort Availability page by using the link to the ‘Cost Calculator’.

For more information, read the FAQ’s here.