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Know Before You Go

Torres Mazatlan - Mazatlan, Sinaloa

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Emergency Info


Renovation/Construction Projects

Upcoming refurbishment projects July 2022-December 2022:

  • Renovation of the Administration building: 08/05/22-12/04/22
  • Paint exterior of D building
  • Refinish wood railing balconies at A, B, C & D buildings
  • Repair roof tiles in A, B, C & D buildings
  • Changes tennis court no. 1 the fence area
  • Renovation security office main entrance
  • Paint the structural solar panels at parking lot

All these projects are being done from 10:00 AM to 6 PM. We anticipate noise, dust and some inconveniences from the on-site work. Projects of this nature are dependent upon the weather and the schedule may change without notice. Once we have more specific dates for the projects, they will be added to the website.

Travel Info

Travel Advisory:  For current information regarding the Travel Warning issued by the United States Department of State for those traveling to northern Mexico and consulate contact information, visit:  

The Mexico Tourism Board offers the following statement regarding safety in the tourist areas -

Proof of Citizenship: Travel to and from the USA, Mexico and Canada via air, rail or cruise will require a valid passport. For requirements regarding citizens of other countries, please call your local Mexican Consulate.

Traveling with Minors: If you are traveling alone with children, foreign border officials may require custody documents or notarized written consent from the other parent. Check with the embassy of your foreign destination before traveling.

Ground Transportation: You may reserve and pre-pay your ground transportation between the Mazatlan airport and Torres Mazatlan. Please provide your contact information to reserve your transfer (must be a minimum of three business days prior to your arrival), and a VI representative will contact you shortly. For questions or to schedule your pick-up, please call 1.800.755.3175. Please remember to provide your contact information to reserve your transfer.


Resort Info

WIFI Access – Complimentary WIFI is available in your condominium, with a router installed in each unit for better coverage. To access the WIFI you will need to use a password that will be provided by the Front desk at check-in.  Please note –the WIFI password will work for up to 3 devices in a one bedroom unit, 4 in a two bedroom and 8 in a Penthouse.

EZ Access Unit: If you have specific accommodation needs due to mobility or accessibility, please contact your Owner Services representative at 1.800.444.6633 to discuss your options. Due to the age and the structure of the building some units are not accessible for guests with mobility issues.

EZ Access Units are located on the first or second floor in the C and D building. Ground floor has no ocean view, second floor can be reached by elevator.

Grocery Store:  There is a convenience store located at the resort. You may request groceries online in advance.

Tourist Activities:  Torres Mazatlan has found the best and safest tours and activities to make your vacation a truly memorable experience. Our concierge will be glad to answer your questions and then confirm your tour or activity.

Air Conditioning:  Units are equipped with central air conditioning that is seasonal from mid-May to mid-November.

Resort Activities

Resort activities and fees are subject to change at any time due to uncontrollable factors like weather conditions, group sizes, interest and/or season, etc. See resort for times and availability at check-in.



Fines: The following fines will be assessed for non-compliance.

Over-occupancy policy: $50.00 per person, per night. Occupancy limits apply to all ages including infants.

No pet policy: $350.00. Pets are not allowed at VI Resorts. 

No smoking policy: $350.00. Smoking is not allowed in rooms, decks, lanais or patios.

Late check-out policy: $25.00. Charged every half hour after check-out time of 11:00am.

25 pesos lost or damaged keys fee

$25.00 (USD) unreturned pool towels fee

Long distance calls- based on local rates.

Accommodations/Lodging Tax: As required by state and local regulations, this nightly tax rate is based on condominium size and season and charged at the current rate upon arrival.

You can preview the taxes and other reservation cost by clicking on the ‘What will your stay cost in points and dollars?’ found above the resort point chart, or on the resort Availability page by using the link to the ‘Cost Calculator’

Currency Exchange:  September 14, 2010, the amount of foreign money that can be exchanged for pesos is no more than US$1,500.00 per month and US $300.00 in a single transaction. Most establishments require official identification (passport) when exchanging US dollars for pesos (including VI Resorts).  The measure DOES NOT AFFECT purchases made with credit/debit cards or the amount of cash withdrawn from an ATM machine.